-How to unlock your ability to think radically outside the box and generate fresh ideas (with group exercise)
-How to “layer” value, and when to reveal that value for maximum impact
-“Read the room” and understand your clients’ needs
-Improve everyone’s situation when you stop trying to “get the applause”
-If they like you, they’ll like everything you do (rapport building for business)
-How to “flow with the go” and be flexible when the unexpected happens
-Focusing on finding solutions instead of dwelling on problems
-Prioritizing mental health in difficult times
-The importance of putting the right people in the right roles when building your team
-How to forgive unforgivable actions
-How to “flow with the go” and be flexible when the unexpected happens
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